KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers

Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment assistance, please submit a payment assistance request through My Mortgage.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.


Solicitor documents

Required residential documentation to close mortgages for funding

To simplify your experience in working with First National, we wanted to provide solicitors with efficient, easy access to essential closing documents required to close a mortgage with us. You have already received instructions on the required schedules and documents to be used. Please use the following directions below to access and download the required documents for electronic or hard copy filing in the applicable land titles or registry offices.

Additional Instructions for Lawyers and Notaries:

  • Click the link for the province to find the applicable documents, schedules and standard charge terms
  • Click on the download link on the required document and select Save Target As; save to a file on your computer Documents supplied on our website are not to be modified in any way
  • All final reports shall be sent to 1.866.325.2563 (fax) or by email to as per the Instructions to Solicitor

PDF files require Adobe Acrobat Reader, which can be downloaded for free here. Plain text documents do not require any special software for viewing or printing.

To request a payout statement from First National: contact and reference the following:

  • Borrower(s) name
  • Mortgage Number
  • Property Address
  • Effective date of payout statement

Please note a fee of up to $500.00 will apply to each payout statement processed.