KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers

Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment assistance, please submit a payment assistance request through My Mortgage.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.


Robert Inglis, Chief Financial Officer

Robert Inglisis the Chief Financial Officer of both the Corporation and of First National.  Mr. Inglis is responsible for financial reporting and investor relations at First National. Mr. Inglis joined First National in 1997 from Price Waterhouse (now PricewaterhouseCoopers) and was the Director, Finance and Accounting for seven years prior to becoming Vice President, Finance in 2004.  Mr. Inglis was appointed Chief Financial Officer of First National on December 12, 2008.  Mr. Inglis obtained his Chartered Professional Accountant designation in 1991 and received a Bachelor of Commerce (Honours) from Queen’s University in 1988.


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