KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers

Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment assistance, please submit a payment assistance request through My Mortgage.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.


Jeremy Wedgbury,
Senior Vice President, Commercial Mortgages

JW-WebJeremy Wedgbury is the Senior Vice President, Commercial Mortgages and is responsible for the operation of the Commercial Mortgages department which consists of approximately 150 employees coast to coast.  The team is tasked with the origination and credit underwriting of the broadest selection of commercial mortgage products in the Canadian marketplace which includes CMHC term and construction, conventional bridge, construction and term loans and second mortgages.  With over 30 years in the commercial mortgage market including over 15 years with First National, Mr. Wedgbury also worked for other leading commercial lenders such as Manulife Financial and Merrill Lynch Financial.  Mr. Wedgbury’s educational background includes a Bachelor of Arts from Wilfrid Laurier University and the Urban Land Economics Diploma (Real Estate) from the University of British Columbia.

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