KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers

Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment assistance, please submit a payment assistance request through My Mortgage.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.


Corporate Governance

Corporate governance is defined by transparency, compliance and discipline– and is essential to maintaining investor confidence and increasing shareholder value. 

To earn this confidence and trust, First National nurtures a culture of accountability, responsibility and integrity across our organization—Board of Directors, management and  employees. First National’s Board has approved several policies that reflect a proactive approach to governance— a Code of Business Ethics Conduct, a Whistleblower Policy and a Disclosure Policy an Insider Trading Policy— and all of our policies are compliant with the corporate governance guidelines of the Canadian Securities Administrators.

 First National’s Board continues to update, develop and implement appropriate governance policies and practices as it sees fit. The board has established an Audit Committee and a Governance Committee to ensure First National’s corporate governance is overseen by independent directors.