KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers

Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment assistance, please submit a payment assistance request through My Mortgage.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.



The First National difference

How are you stepping up to be your best?

Let us help you always be your best by providing the structure, skill and solutions that enable you to drive growth through loyalty, deliver consistent service and support your clients confidently.

Openness and communication Repeat business
Knowledge and expertise Consistency with clients
Confidently support clients Adaptation and evolution

We help you be your best by enabling you to:

Build loyalty to drive repeat business

Our knowledge and experience encompass common sense underwriting, a solution mindset, a commitment to positive outcomes and understanding your client’s story.

Offer consistently great service

We are able to adapt and evolve without sacrificing consistency, so your clients can always come to you for great advice, timely solutions and expanded mortgage options.

Support your clients confidently

Our emphasis on openness and communication supports you in answering any question, setting realistic expectations and performing predictably, so your clients always know what to expect and the reasoning behind your decisions.


Resources & insights

Original perspectives and personal viewpoints on developments and industry trends.