KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers

Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment assistance, please submit a payment assistance request through My Mortgage.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.



Home Warranty & Mortgage Life Insurance

Two solutions to help protect your client’s home and family

When making such a large financial investment, it is natural that your clients want to protect it. First National offers two product solutions – one to help protect your client's home and one to help protect your client's family (Creditor’s Group Life Insurance) – in the event of unforeseen circumstances.

Echelon Home System Warranty Program

Homeowners know the joy of having a place to call their own. But they also know that home ownership can be challenging. Things break down. And sometimes, they can be expensive to fix. 

We offer every client with a new First National mortgage* peace of mind through the Echelon Home System Warranty Program. The program provides up to $10,000 in eligible home repairs annually.

Credit Security Plan™ – Creditor’s group life and disability insurance

The financial investment that your client has made in their mortgage has allowed them to create a home for them and their family. It’s an important financial responsibility, and an investment that is worth protecting.

Credit Security Plan™ is optional Creditor’s group life and disability insurance, underwritten by The Manufacturers Life Insurance Company (Manulife). It can help your client pay off their First National mortgage, should an unexpected death occur. It can also help cover their monthly mortgage payments if a serious accident or illness leaves them unable to work.


Mortgage Solutions

The more options that you have, the more borrowers you can service. Get familiar with our portfolio of mortgage solutions tailored to the needs of today’s changing borrowers.