KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers

Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment assistance, please submit a payment assistance request through My Mortgage.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.


Moray Tawse,
Executive Vice President and Co-Founder

Moray TawseMr. Tawse is Executive Vice President and Secretary of the Corporation, Executive Vice President of First National and co-founder of First National.  Mr. Tawse directs the operations of all of First National’s commercial mortgage origination activities.  With over 30 years of experience in the real estate finance industry, Mr. Tawse is one of Canada’s leading experts on commercial real estate and is often called upon to deliver keynote addresses at national real estate symposiums.



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