KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers

Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment assistance, please submit a payment assistance request through My Mortgage.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.



Broker registration

Become a member of First National's broker community

First National works exclusively with the broker community to help Canadian buyers realize their financing needs. If you are currently licensed (in provinces where applicable), and interested in working with a lender that innovates and delivers so you can be more to your clients, please complete the form today.

You can expect to hear back from one of our Account Managers shortly after submitting your application.

If your application is approved, you will receive a Merlin ID and password and you can begin submitting mortgage applications to First National.

For questions about the application or registration process, contact an Account Manager.

Register today

Become a member of the First National broker community.

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