KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers

Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment assistance, please submit a payment assistance request through My Mortgage.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.


Shareholder information

How to invest

There are two ways to invest in First National:

Choosing the right investment vehicle is a personal choice and investors should seek out independent professional advice before investing.

To help with your initial evaluation, this site contains a variety of corporate information including our most recent financial reports to shareholders, which contain audited annual financial statements and unaudited quarterly financial statements. Items of note:

  • Registrar and Transfer agent: Computershare Investor Services Inc., Toronto, Ontario, 1.800.564.6253.
  • Corporation Auditors: Ernst & Young LLP, Toronto, Ontario.
  • Year-end: December 31.