KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers

Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment assistance, please submit a payment assistance request through My Mortgage.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.


Mortgage videos

Resources to help you manage your mortgage

Mortgages have a lot of different elements and a lot of intricacies. It can be overwhelming to build your knowledge, but it doesn’t have to be. We’ve been working with residential borrowers for more than 30 years, and we’ve learned a lot about what is confusing, what requires clarity and the best way to share knowledge. Our mortgage videos break down key concepts in a simple, clear way, so you can manage your mortgage and make critical decisions with more confidence.

Managing your mortgage

Understanding your mortgage

Renewing your mortgage

Refinancing your mortgage

Easy, convenient mortgage management.

Track your mortgage details, review your mortgage account, manage your mortgage payments, update your mortgage account information and more – online, anywhere, at any time.

Log into My Mortgage

My Mortgage