KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers

Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment assistance, please submit a payment assistance request through My Mortgage.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.



Buying a rental or investment property

Helping clients buy an investment property

Several of your smaller investor clients may be looking for mortgage solutions that can help them purchase or refinance an investment property. First National’s Rental Program enables those clients to borrow for non-owner occupied properties including condominium, single family, duplex, triplex and fourplex rentals.

Key features:

  • Available for purchase, refinance and transfer
  • One to four units, non-owner occupied
  • Condominiums can be considered conventionally (check with your Account Manager for regional variations)
  • Up to 80% loan to value for conventional
  • Maximum loan amount of $750,000 for insured rental properties in GTA, Vancouver and Metro Calgary areas
  • Maximum loan amount of $600,000 for the rest of Canada
  • Five year term for adjustable and fixed rate
  • Amortization of up to 30 years for conventional

Mortgage Solutions

The more options that you have, the more borrowers you can service. Get familiar with our portfolio of mortgage solutions tailored to the needs of today’s changing borrowers.