KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers
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Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment assistance, please submit a payment assistance request through My Mortgage.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at commercial.payments@firstnational.ca.

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.

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With your goals as our guide, we apply our expertise, relationship focus, entrepreneurial spirit, solution mindset and service culture to empower productive collaboration and foster deep trust. Helping you achieve your dreams is our collective purpose and greatest measure of value.

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Recent financings

Leveraging our CMHC expertise, broad product portfolio, diverse specialists and responsiveness, we’ve blazed trails in financing new rental construction, general construction and burgeoning real estate businesses. 

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At First National, we approach what we do from the people perspective. We’re not just lenders. We’re passionate about the business of commercial real estate and our clients, the people who drive it. 

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Latest resources and insights

Original perspectives and personal viewpoints on developments and industry trends in commercial real estate.

Growth, Value and Risk

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This morning, the Bank of Canada left its target overnight benchmark rate unchanged at what it describes as its “lower bound” of ¼ percent. As a result, the Bank Rate remains at ½ percent.

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Expert insights

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In Building Value, Zach Vanier tells us about himself and what he brings to his client relationships.

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Borrower perspectives

We spoke to Alain Grandmaison about his view of the industry impacts resulting from COVID-19, whether or not Junic has altered its vision for growth and why First National is a great fit for the new generation of developers.

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Capital Markets update

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Neil Silverberg, Analyst, Capital Markets, looks at the latest Canadian employment numbers, the changes that were seen in rates and curves this week and more. Read the full commentary here.

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Why clients choose and recommend us

From the sophistication of our entrepreneurial culture to how we engage with and execute for clients – why we’ve earned the trusted recommendations of our borrower clients.

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Mortgage solutions

The synergy of our structure and culture enables advisors to innovate purposefully and execute decisively on smart risk solutions that get you to your goals.
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