KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers

Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment assistance, please submit a payment assistance request through My Mortgage.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.


Jason Ellis, President and Chief Operating Officer

JEllisJason Ellis is the President and Chief Operating Officer for First National and is responsible for the design and maintenance of strategy and operational excellence across the organization.  Mr. Ellis joined First National in 2004 and has been responsible since then for leading First National’s capital markets activities including interest rate risk management, funding, and securitization for all commercial and residential mortgage origination.  Mr. Ellis was appointed Chief Operating Officer in 2018 and President in 2019.  Prior to joining First National in 2004, Mr. Ellis was with the Asset/Liability Management group at Manulife Financial and with RBC Dominion Securities in Toronto and New York where he traded fixed income and interest rate derivatives.  Mr. Ellis holds a BA degree from the University of Western Ontario, a MBA degree from McMaster University and is a CFA charter holder.

Stephen SmithMoray Tawse | Robert InglisScott C. McKenzie | Jeremy Wedgbury | Hilda Wong