KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers

Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment assistance, please submit a payment assistance request through My Mortgage.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.



First National difference

Our difference: driven by your dreams

We constantly challenge ourselves to go deep, ask big questions and unapologetically own our purpose. What really sets us apart? What is the unyielding motivation that shapes what we do and how we do it? What is our why that will continue to propel us forward?

You are. Your passion and purpose. Your aspirations and achievements. When we talk about value, that’s what we mean. It’s those very things that every member of our team rallies around, commits to and measures success against. 

Your goals and dreams fuel our empowerment culture and underlie a structure that emboldens smart risk solutions.

  • Advice grounded in your goals
  • Deep industry expertise, pulse on trends and market intelligence inform educated decisions
  • A culture that emphasizes autonomy, fostering confident, owned decisions
  • A propensity to innovate while balancing the reality of risk
  • Dynamic investor network that allows us to respond to the right opportunities in the right ways
  • Unwavering commitment to delivering and executing with accountability
  • Earned trust forms the foundation of collaborative, enduring and evolving client relationships