KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers
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Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment assistance, please submit a payment assistance request through My Mortgage.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at commercial.payments@firstnational.ca.

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.

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Scott McKenzie,
Senior Vice President, Residential Mortgages

Scott C. McKenzie

Scott McKenzie has been a part of the First National team since 1989. Starting 11 months after the company’s inception, he has grown the single-family underwriting department from a small team of three to over 500. In his role as Senior Vice President, Scott is responsible for the origination and sales of all residential mortgage business across Canada, including those from third-party initiatives.

Scott has been committed to supporting the Canadian mortgage broker community for more than 40 years of his career. He feels privileged to have had the opportunity to witness this channel grow in market share and build their reputation as leading industry experts over the last four decades.

The accomplishment that Scott takes the most pride in is the growth and development of his team. He has sincerely enjoyed watching team members progress in their experience and eventually blossom in their current roles. Scott believes that working on a tightknit team for many years has created a family aspect at First National – one founded on shared values and a “service first” culture.

Scott is passionate about delivering positive results, which is evident based on his contributions to First National’s success. He recognizes that the secret to winning is to build a powerful team, so he puts great importance on empowering individuals to make confident decisions that will in turn help First National prosper.

Stephen SmithMoray Tawse | Jason Ellis | Robert Inglis | Jeremy Wedgbury | Hilda Wong

 

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