Chris Graham is a communication expert and the founder of TellPeople, where he teaches storytelling and communication to professionals. He’s a speaker, consultant, investor, and comedian. Chris provides ongoing support to the team at First National, and we are delighted to share his insights with our broker community.
With so many clients working from home right now, there’s been a huge increase in the number of conversations happening by phone or video. For a lot of your clients this is a strange and stressful experience. Here are three quick tips from Chris Graham for keeping your virtual communications calm, effective and efficient.