KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers

Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment deferral, please submit a payment deferral request through My Mortgage or fill out our online mortgage payment deferral request form.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.

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Team Barker

Outcome focused. Energetic passion. Relentless perseverance.

As a team, we’ve seen turbulent times but have always endured. We pride ourselves on our perseverance, never wavering from our commitment to get deals done right and fast. Our laser focus on outcomes has driven us to build a highly functioning machine, so execution happens seamlessly in the background without the complication of process. While we are action oriented, we also delve deep. We bring a personal touch, deep knowledge of properties and a true passion for real estate. Working with our team, clients get the right balance of adrenaline combined with passion and big picture thinking combined with a focus on intricacies. 

Troy Barker
Troy Barker Assistant Vice President, Commercial Financing 587.233.1282
Penny Aynbinder
Penny Aynbinder Analyst, Commercial Financing 403.509.0906
Michael  Shegda
Michael Shegda Senior Analyst, Commercial Financing 403.513.0239