KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers

Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment deferral, please submit a payment deferral request through My Mortgage or fill out our online mortgage payment deferral request form.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.

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Team Selles

Operational perspective. Reliable funding. Passionate pioneers.

For Jesse Selles and Kyle Pawliuk, forming a team and helping to drive First National’s growth out west is a natural next step for both of them. Jesse has been at First National since 2012, and Kyle since 2014. They have both grown into their current roles, with strong roots in the backend of the business (servicing, renewals, training, analysis). As a result, they bring the value of a broad operational perspective to their clients out west. Having lived and breathed the execution side of deals, Jesse and Kyle have the foresight to anticipate issues and know what it takes to avert them. Their vision is to combine this seamless execution capability with a deep understanding of clients and their portfolios in how they engage and build relationships. They are both incredibly enthusiastic about the opportunity to help pioneer First National’s presence in the western market and shape that legacy. With a passion for city building, urban planning and development, Jesse and Kyle are committed to the hard work and dedicated to the transparency required to solidify their reputation as reliable funding partners. In their view, if their team grows and realizes success, it means that their clients are growing and realizing success. The urban development that they help to propel will directly reflect their development as a team and First National’s entrenchment in a growing and dynamic market.

Jesse  Selles
Jesse Selles Director, Commercial Financing 604.488.5440
Kyle Pawliuk
Kyle Pawliuk Senior Analyst, Commercial Financing 604.488.5433