KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers

Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment deferral, please submit a payment deferral request through My Mortgage or fill out our online mortgage payment deferral request form.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.

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Team Peter Cook

Encouraging innovation. Driving impact. Nurturing relationships.

As a team, we are always innovating to consistently deliver unexpected value and excellence to our clients.  We innovate within a structure of priorities and process, which creates openness and a high level of efficiency. We relish challenges, emphasize quality over quantity and communicate candidly. 

Our team meets weekly to explore strategies that can impact our clients’ experiences, portfolio growth and business results. We learn from each other about how we’ve delivered value and empowered our clients. 

We believe in providing a high level of excellence, nurturing deep client relationships and partnering for long-term success.

Peter Cook
Peter Cook Assistant Vice President, Commercial Financing 416.593.2913
Robert  Fleet
Robert Fleet Assistant Vice President, Commercial Financing 905.301.3449
Evan Pawliuk
Evan Pawliuk Assistant Vice President, Commercial Financing 416.597.7687
Daniel Bragagnolo
Daniel Bragagnolo Assistant Vice President, Commercial Financing 416.597.5460
Andrew  Brickley
Andrew Brickley Director, Commercial Financing 613.759.2085
Reed Bracken
Reed Bracken Assistant Vice President, Commercial Financing 416.593.2464
Patricia Alvaro
Patricia Alvaro Director, Commercial Financing 416.593.2924
Adel Elsayed
Adel Elsayed Analyst, Commercial Financing 416.597.6413
Adriana  Palazzolo
Adriana Palazzolo Analyst, Commercial Financing 416.593.3053
Adam Weinbaum
Adam Weinbaum Analyst, Commercial Financing 416.597.6116
Joseph Efram
Joseph Efram Analyst, Commercial Financing 416.597.7855