KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers

Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment deferral, please submit a payment deferral request through My Mortgage or fill out our online mortgage payment deferral request form.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.

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Team Philipps

Multi-family specialists. Strong work ethic. Knowledgeable guidance.

Jonathan Phillips and Frank Casola have been working together as a team for five years. As multi-family specialists focused on the Greater Montreal area, Jonathan and Frank share a determination to get deals done efficiently, a commitment to constantly building knowledge and an unyielding work ethic. When engaging with their clients, they believe that there is no difference between the two. In their view, they are, “the same person,” for clients, always in sync about service commitments, execution and delivery. Being available to clients and honest with them are core elements of their shared work ethic and integrity standards. They maintain a direct, open line of communication with clients, creating trust by consistently delivering on their “make it happen” approach as deals unfold. What they say, they mean. And what they promise, they deliver. They set realistic expectations, and manage those constantly to achieve clients’ goals. While they focus on getting the work done, Jonathan and Frank are also fun loving individuals with a strong passion for real estate, their clients and the work that they do.

Team Philipps_WEB
Jonathan Philipps
Jonathan Philipps Director, Commercial Financing 514.499.7922
Frank Casola
Frank Casola Senior Analyst, Commercial Financing 514.499.7957