KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers

Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment deferral, please submit a payment deferral request through My Mortgage or fill out our online mortgage payment deferral request form.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.

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Team Chung

Independent thinker. Diverse expertise. Transparent communicator.

Henry has recently re-joined the First National team, bringing 12 years of commercial financing experience in banking and mezzanine funds to his role.

For Henry, applying his combined expertise in conventional financing structures and non-traditional debt delivers the value of flexibility to his clients. Never one to look at a problem or mandate conventionally, Henry infuses ingenuity and creativity into his independent thinking approach to financing. By tapping his underwriting mindsets from his years in banking and in mezzanine funds, he can integrate both perspectives into his recommendations to clients.

Transparency is vitally important to how Henry engages with clients. He always wants clients to know what he is thinking so he makes sure to provide consistent and detailed updates throughout the underwriting process. Sharing transparently and regularly creates opportunities for the client to add value, sometimes unknowingly, to the underwriting process and sustains a high level of collaboration.

Working at First National, Henry is proud to be part of an entrepreneurial culture that supports originators in supporting borrowers. He’s empowered by the combination of a strong balance sheet, visionary leaders and a spirit to take smart risks – giving him license to be imaginative in how he structures deals and packages financing.

Henry Chung
Henry Chung Director, Commercial Financing 416.597.5271