KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers

Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment deferral, please submit a payment deferral request through My Mortgage.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.



Responsiveness when you need it

Commercial financing is multi-faceted and can be complex. It’s inevitable that you’ll have questions during the process.

At First National, responsiveness is a core value. We commit to being available to you every step of the process.

Below, you will find the contact information you need to reach one of our specialists for both new and existing financings.

New financing: purchase, refinance, or renewal/assumption 

If you have an opportunity that you would like to explore with First National or you would like to discuss your current portfolio to discover potential opportunities, please contact one of our commercial specialists for immediate assistance:

Call us: 1.866.298.0929
Email us:

I already have a mortgage with First National

If you are already working with First National and require assistance, you have several options for contacting us for immediate assistance:

Call us: 416.593.1100 / 1.800.465.0039
Fax us: 416.593.1900 / 1.800.463.9584
Email us:

Office hours
Monday – Friday      8:30 am to 5:30 pm (EST)

Address: Commercial Mortgages

100 University Avenue
North Tower, Suite 700
Toronto, Ontario M5J 1V6

Get to know our financing teams and our people