KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers

Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment deferral, please submit a payment deferral request through My Mortgage or fill out our online mortgage payment deferral request form.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at commercial.payments@firstnational.ca.

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.

Learning and development

First National employees want to maximize their potential, realize their career goals and make a real impact on the business.

learning network

First National employees want to maximize their potential, realize their career goals and make a real impact on the business. That’s why we provide continuous learning through coaching and feedback, on-going job specific training and professional development programs. Our various resources and methods include:

 
  • Our First National online Learning Network, an online learning management system that helps employees to build in-demand skills and capabilities to support their career development
  • Professional networking sessions
  • Speaker series sessions
  • Job shadowing sessions

The First National Learning Network is an online learning management system that helps employees to build in-demand skills and capabilities to support their career development.


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