KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers

Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment assistance, please submit a payment assistance request through My Mortgage.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.


2020 Silver Linings Contest

There was a lot of anticipation for what 2020 would bring. 

But nobody could have anticipated the year we are living through. Looking ahead to 2021, there is still a lot of uncertainty. But there is also a lot of hope. And we want to add to it with the 2020 Silver Linings contest. 


Enter today for your chance to win a mortgage prepayment of $20K –

and set yourself up for a great new start to the new normal. 


The contest runs from October 1 – December 15, 2020. Each First National mortgage is eligible for one entry

Entering the contest is easy!


Log in to My Mortgage

(if you aren’t already managing your mortgage online, anytime, it’s easy to register)


Click on the contest entry image

below the left-hand menu


Sign up for electronic Annual Statements

Already receiving electronic statements?

You can still participate in the contest. Go to the contest page in your My Mortgage account,
answer the contest question and submit your answer. Your experiences and perspectives could win you $20K.

Log into My Mortgage to enter

Easy, convenient mortgage management.

Track your mortgage details, review your mortgage account, manage your mortgage payments, update your mortgage account information and more – online, anywhere, at any time.

Log into My Mortgage