KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers

Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment assistance, please submit a payment assistance request through My Mortgage.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.


Annual Reports

2020 at a Glance


Borrowers served by First National in 2020 across Canada, an increase of 10% from 2019.


The number of full-time First National employees at year end, reflecting 18% year-over-year growth in our workforce to meet customer needs.

$118.7 BILLION

Mortgages under administration (MUA) – the source of most of the Company’s earnings – reached this milestone at year end 2020, a 7% increase over 2019.


Revenue in 2020 grew 4% to a new annual record, despite the dampening effect of lower interest rates.

$190.2 MILLION

Record net income in 2020 ($3.12 per share) reflected higher origination and wider mortgage spreads.


The after-tax, Pre-Fair Market Value1 return on shareholders’ equity in 2020 demonstrates the efficiency of the First National business model.

$148.4 MILLION

Value of common share dividends declared in 2020, bringing the cumulative total to $1.5 billion ($25.80 per share) since the Company’s initial public offering in 2006.


Total shareholder return between our IPO in 2006 and December 31, 2020.