KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers
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Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment assistance, please submit a payment assistance request through My Mortgage.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at commercial.payments@firstnational.ca.

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.

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Solicitor documents

Required documentation to close mortgages for funding of small loans (less than $3 million)

To simplify your experience working with First National, we want to provide you with efficient, easy access to the documents required for closing a mortgage. Based on the Instruction Letter that you received, you can find all necessary documents for loans totaling less than $3 million. Please use the links below to access the required documents.

Solicitor documents for all provinces outside of Quebec

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Solicitor documents for the province of Quebec

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