KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers

Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment assistance, please submit a payment assistance request through My Mortgage.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.



Solicitor documents

Required documentation to close mortgages for funding of small loans (less than $3 million)

To simplify your experience working with First National, we want to provide you with efficient, easy access to the documents required for closing a mortgage. Based on the Instruction Letter that you received, you can find all necessary documents for loans totaling less than $3 million. Please use the links below to access the required documents.

Solicitor documents for all provinces outside of Quebec

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Solicitor documents for the province of Quebec

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