KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers

Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment deferral, please submit a payment deferral request through My Mortgage or fill out our online mortgage payment deferral request form.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at commercial.payments@firstnational.ca.

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.

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Team Verdy


Simon Verdy
Simon Verdy Assistant Vice President, Commercial Financing
simon.verdy@firstnational.ca 514.499.7921
Gilad Ben-Dor
Gilad Ben-Dor Senior Analyst, Commercial Financing
gilad.ben-dor@firstnational.ca 514.499.7953
Yasmin  Gedeon
Yasmin Gedeon Analyst, Commercial Financing
Yasmin.Gedeon@firstnational.ca 514.499.8910