KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers

Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment deferral, please submit a payment deferral request through My Mortgage or fill out our online mortgage payment deferral request form.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.

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Team Syme - Steckler

Industry longevity. Western Canada experts. Invested personally.

When Team Syme - Steckler began ten years ago, it was a new but welcome presence in Vancouver real estate financing. With a philosophy that emphasizes trust building, enduring relationships and personal investment, Team Syme - Steckler is now a fixture in Western Canada real estate and a go-to for construction financing expertise. The team has grown to include two senior financing specialists and three dedicated analysts – collectively bringing diverse industry experience as well as the perspective that comes from longevity in an industry that has seen its share of ebbs and flows. Russ, Paul, Laura, Zach and Alison share similar values and invest personally in each deal and client relationship. When building relationships, the team believes in finding commonality and connection, delivering what’s promised, offering solution options and collaborating productively. With a strong foundation of trust and friendship, clients gain confidence from knowing that they have a partner that celebrates successes but also stands firm and tackles challenges head on. 

Russell B. Syme
Russell B. Syme Assistant Vice President, Commercial Financing 778.327.5712
Paul Steckler
Paul Steckler Assistant Vice President, Commercial Financing 403.861.0797
Laura Evans
Laura Evans Senior Analyst, Commercial Financing 604.317.5872
Alison Afaganis
Alison Afaganis Senior Analyst, Commercial Financing 403.617.9068
Zachary  Vanier
Zachary Vanier Business Development Manager, Commercial Financing 604.488-5455