KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers

Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment deferral, please submit a payment deferral request through My Mortgage or fill out our online mortgage payment deferral request form.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.

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Team McCallum

Pragmatic realists. Foresight-based approach. Efficient executors.

Jamie McCallum’s 20 years in the industry has provided him with the insight to make decisions with foresight. His experience is diverse, including time spent at CMHC, construction expertise, CMBS and underwriting. As a result, he can evaluate current trends from a broad perspective and help clients find value within their portfolios. Daniel Pegoraro joined Jamie five years ago. As a team, they service their clients based on a proactive mindset – developing strategies for new mandates to mitigate any possible scenario or potential issue and constantly reviewing existing clients’ portfolios for opportunities to add value and diminish risk. Sharing a commonality of vision about real estate, risk, client service and relationship dynamics, Jamie and Daniel are pragmatic in their approach and ensure that what they promise, they deliver. That commitment has contributed to their reputation for executing quickly, aggressively, efficiently and cost effectively. Clients know that Jamie and Daniel will always push to the limit, yet never waver from the realistic goal. They focus consistently on being available to clients, finding opportunities, offering good advice and getting the deal done. 

Jamie McCallum
Jamie McCallum Assistant Vice President, Commercial Financing 416.593.2940
Daniel Pegoraro
Daniel Pegoraro Senior Analyst, Commercial Financing 416.597.5944