KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers

Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment deferral, please submit a payment deferral request through My Mortgage or fill out our online mortgage payment deferral request form.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.

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Scott Lynds

Personal attention. Consistency. Confidante.

Scott has been a part of the First National Financial commercial team for the past 11 years, and has originated more than $1 billion in commercial financing.

For Scott, 99 per cent of his business is referral based and tends to deep, enduring business relationships where he is considered advisor and partner. In addition to his experience, Scott has a strong educational background focused on all aspects of commercial real estate.

In Scott’s view, his personal touch and consistency have contributed to the longevity of his client relationships. Many of his clients are private family commercial owners, and he is intimately connected with their businesses and knows what they are doing currently and what they have coming up at any given time. He meets with clients regularly, listens actively and becomes a confidante about the inner workings of their businesses and family dynamics.

Working at First National, Scott knows that he can pursue his unique approach to real estate. With the ability and encouragement to work independently as well as unparalleled flexibility in product scope and sources of capital, Scott can proactively source business for clients and address the opportunities that do arise with tailored solutions.


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Scott  Lynds
Scott Lynds Assistant Vice President, Commercial Financing 416.597.5973