KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers

Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment deferral, please submit a payment deferral request through My Mortgage or fill out our online mortgage payment deferral request form.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at commercial.payments@firstnational.ca.

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.

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Commercial leadership team

Jeremy Wedgbury
Jeremy Wedgbury Senior Vice President, Commercial Mortgages
Jeremy.wedgbury@firstnational.ca 416.593.3007
Michael C. Williams
Michael C. Williams Regional Vice President, Commercial Financing, Quebec and Atlantic Canada
Michael.Williams@firstnational.ca 514.499.7920
Michael Yeung
Michael Yeung Regional Vice President, Commercial Financing, British Columbia
Michael.Yeung@firstnational.ca 778.887.8433
David  Scapillati
David Scapillati Assistant Vice President, Commercial Financing
David.Scapillati@firstnational.ca 416.593.2450
Aaron Cameron
Aaron Cameron Senior Manager, Commercial Operations
aaron.cameron@firstnational.ca 416.597.7681
Lorene Bertoia
Lorene Bertoia Senior Manager, Commercial Servicing
Lorene.Bertoia@firstnational.ca 416.597.7741