KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers

Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment deferral, please submit a payment deferral request through My Mortgage or fill out our online mortgage payment deferral request form.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.

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Commercial leadership team

Jeremy Wedgbury
Jeremy Wedgbury Senior Vice President, Commercial Mortgages 416.593.3007
Michael C. Williams
Michael C. Williams Regional Vice President, Commercial Financing, Quebec and Atlantic Canada 514.499.7920
Michael Yeung
Michael Yeung Regional Vice President, Commercial Financing, British Columbia 778.887.8433
David  Scapillati
David Scapillati Assistant Vice President, Commercial Financing 416.593.2450
Aaron Cameron
Aaron Cameron Senior Manager, Commercial Operations 416.597.7681
Lorene Bertoia
Lorene Bertoia Senior Manager, Commercial Servicing 416.597.7741