KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers
╲╱

Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment assistance, please submit a payment assistance request through My Mortgage.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at commercial.payments@firstnational.ca.

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.

Close

Working at First National

First National is Canada’s largest non-bank lender, in large part, because we have an incredible, passionate, dedicated team

First National hires the best then helps them grow professionally. Through cooperation, ongoing coaching, development opportunities and a culture that celebrates both hard work and teamwork, First National employees are able to redefine the boundaries of client service while reaching new career heights.

Why choose First National as a great place to work?

In our last annual employee survey we surpassed industry benchmarks:

  • More than 80% of current First National employees indicated they would recommend First National to a friend as a great place to work
  • More than 85% of current employees indicated that they have trust and confidence in First National’s senior leadership team's ability to achieve our goals

 

Get to know some of our team members who are celebrating milestone anniversaries

Many members of our team have been with us 10, 15, 20 and 25 years – and are celebrating a milestone anniversary this year by presenting their stories in their own words. 

 

25 years of service:

20 years of service:

15 years of service:

10 years of service:

SUNPFNWEB06